The hotel offers amenities for your comfortable stay and unforgettable experiences
Friendly Service!
“I was so impressed by the hospitality. The cleaning lady not only helped us keep track of my mother's lost watch but also showed genuine kindness throughout our stay.” view full review
Incredible Room Comfort!
“The newly refurbished room was a joy to stay in, boasting the comfiest bed I've ever tried! It was thoughtfully designed and made for a perfect night's sleep.” view full review
Well-Equipped Gym!
“The gym facilities were excellent; always clean and stocked with fresh towels and bottled water. It was such a pleasure to work out in such a nice environment.” view full review
Stylish Decor!
“I absolutely loved the fresh and modern decor of my room. It created a stylish ambiance that made my stay even more enjoyable!” view full review
391 Orchard Road Ngee Ann City Takashimaya Shopping Centre #B2-36A
Beni
540 m
333A Orchard Road Mandarin Gallery #02-37
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Friendly staff
Great location
Dining cleanliness
Tired rooms
7.6/10
Very good
Rooms
7.5
Location
9.0
Service
8.0
Dining
7.0
Guest reviews
7.6/10
based on 11 reviews
8.6
8.6/10 based on 2101 reviews
Tim
United Kingdom,
April
2024
8.2/10
The hotel is located in a bustling area, surrounded by shopping malls, restaurants, and public transport options. The rooms are spacious, clean, and well-equipped, offering a lovely stay experience. However, some service interactions were a bit unpleasant. The location is super convenient for exploring the city, but dining options could be improved.
Rooms
9.0
The rooms were lovely, spacious, and had all necessary facilities.
Service
7.0
While some staff interactions were professional and efficient, a few encounters were unpleasant.
Location
10.0
The hotel's location is excellent, right in the heart of Orchard Road with easy access to shopping, dining, and public transport.
Dining
7.0
The dining experience was satisfactory but could be enhanced with more diverse options.
Facilities
8.0
The hotel offers standard facilities that add to the overall stay experience.
Alexandra
United States,
March
2024
8.2/10
Although my room wasn't pre-checked like others, the hotel is central and lively, making it an excellent choice despite some noise issues. The staff are friendly and professional, but there could be value for money concerns. Dining options were delightful with a local touch, and facilities were adequate for a leisure stay.
Rooms
7.0
My room was a bit noisy, impacting my rest, but otherwise clean and comfortable.
Service
9.0
The staff were always helpful and pleasant, making my stay enjoyable.
Location
8.0
The strategic location near dining and shopping areas, as well as transport links, impressed my family.
Dining
9.0
I enjoyed the lovely dining experience with many traditional choices provided.
Facilities
8.0
The facilities met my expectations for a leisure stay.
Stuart
United Kingdom,
March
2024
7.4/10
My stay at the hotel was quite comfortable overall. The room was cozy and clean, but being right next to the elevator meant some noise during my time there. The hotel offered a king-size bed and a bathtub, which are standard features you would expect in any good hotel, although the rates were on the higher side.
Rooms
7.0
The room, although cozy and clean, had some noise from the nearby elevator.
Service
8.0
The hotel staff was very cooperative and ensured I had a great experience. They were helpful in arranging parking and taxis, although the service was good but not exceptional.
Location
9.0
The hotel's location was excellent, being in direct proximity to many restaurants and shops on Orchard Road. It was easy to find food and shopping centers nearby.
Dining
6.0
The dining experience was decent, with room for improvement, especially for vegetarians. Despite that, their tapas were delicious.
Facilities
7.0
The hotel offered standard facilities like room service, housekeeping, laundry, valet parking, shuttle service, and a welcome drink. It's recommended to handle check-ins and check-outs at the main reception rather than the M Lounge.
Anthony
United Kingdom,
January
2024
7.6/10
My stay at the hotel was a mixed experience. The rooms were spacious and clean near the lift lobby, but they felt a little tired. On the upside, the service was top-notch with extremely courteous and efficient staff. The location was great for shopping, although more suited for business travelers. The dining options were a hit and miss with a wide variety of choices but some cleanliness issues reported. Despite some drawbacks, the overall stay was decent considering the value for money.
Rooms
7.0
I found the rooms to be spacious and clean near the lift lobby, but they did feel a little tired.
Service
9.0
The service was exceptional, with extremely courteous and efficient staff.
Location
8.0
The hotel's location was great for shopping, though more tailored to business travelers.
Dining
6.0
The dining experience offered a wide variety of choices, but some reported cleanliness issues.
Facilities
The hotel's facilities were below standard and limited in choice.
Friendly staff
Dining cleanliness
Peter
United Kingdom,
January
2024
6.6/10
I had a mixed experience at the hotel. The rooms were spacious and uncluttered, giving access to the Meritus Club lounge, which was a plus. However, the service was inconsistent, with some staff being exceptionally nice, while others were rude and unfriendly. The location is excellent for Orchard Road shopping but lacks assistance at times. The dining options were hit or miss, and the facilities were decent.
Rooms
7.0
The rooms were spacious and uncluttered with access to the Meritus Club lounge.
Service
6.0
The service was mixed, with exceptional staff but also some rude and unfriendly encounters.
Location
8.0
The hotel's location is excellent for Orchard Road and offers easy access to public transport, though lacking assistance from staff at times.
Dining
5.0
The dining experience was average, with hit or miss options.
Facilities
7.0
The facilities were decent, though not exceptional.
Edgar
United States,
December
2023
9.0/10
I had a pleasant stay at the hotel. The rooms were comfortable and offered good room dining service, but the view was disappointing. The service was excellent overall, though there was a brief wait during check-in. The hotel's location on Orchard Road was perfect for shopping enthusiasts. The dining experience was exceptional with a wide variety of food options. The facilities provided were top-notch, enhancing my overall experience.
Rooms
8.0
I found the rooms to be comfortable and well-equipped with the necessary facilities. The bed was cozy, and the showers were easy to use. However, the view from my room was not very impressive.
Service
9.0
The service at the hotel was exceptional and convenient, especially for those exploring Orchard Road and utilizing public transport. Despite a minor delay, the staff were friendly and accommodating throughout my stay.
Location
10.0
The hotel's location on Orchard Road was absolutely perfect for anyone who loves shopping and wants easy access to Singapore's central attractions.
Dining
9.0
The dining experience exceeded my expectations with a diverse selection of delicious dishes. I particularly enjoyed the all-day beverages, snacks, and various mini meals provided at the hotel.
Facilities
9.0
The hotel's facilities were excellent and catered to all my needs, ensuring a comfortable and convenient stay.
Raymond
United Kingdom,
November
2023
7.0/10
The hotel's rooms are big and spacious, perfect for a family of five, but they need an upgrade in terms of style and comfort. Though clean and spacious, a minor leakage issue was experienced in the bathroom. The service was friendly and helpful, especially the concierge, but there seemed to be a lack of awareness about promotions. The location is superb, right at Orchard, near Takashimaya and other popular malls, making it great for leisure and family traveling. The dining experience offered tasty meals but seemed overpriced. Additional amenities included home-made organic products. The facilities were satisfactory, but at an additional cost, which was considered expensive.
Rooms
7.0
The rooms are big and spacious, perfect for a family of five.
Service
8.0
The service was friendly and helpful, especially the concierge.
Location
9.0
The location is superb, right at Orchard, near Takashimaya and other popular malls, making it great for leisure and family traveling.
Dining
5.0
The dining experience provided tasty meals but seemed overpriced.
Facilities
6.0
Satisfactory facilities, but at an additional cost.
Edward
United Kingdom,
November
2023
8.2/10
I was on a very high floor with an amazing view of Orchard road and the MBS. The room was spacious and functional, though the decoration wasn't as elegant as I expected. The hotel is surrounded by large shopping malls and active areas, making it a perfect starting point for both shopping and sightseeing.
Rooms
8.0
The room was spacious and functional with a great view. It was clean and comfortable.
Service
9.0
The staff was exceptionally helpful and friendly, especially Elvie at the Club Desk who made us feel most welcome.
Location
9.0
The hotel is excellently located halfway along Orchard Road, providing quick access to a variety of attractions and shopping centers.
Dining
7.0
While the dining options were a bit limited, the atmosphere was nice and the food quality was good despite the crowded buffet area.
Facilities
8.0
The facilities were adequate for a comfortable stay.
John
United Kingdom,
August
2023
7.4/10
My stay at the hotel was a mix of positives and negatives. The location was superb, right in the heart of Orchard and close to major shops and dining venues. The rooms, although clean and comfortable, lacked any decoration and there was a mix-up with the bed type. The service was professional, but there was a lack of hospitality from the staff. The dining experience had varied food choices but fell short on ambiance and offerings. Overall, a convenient stay with some room for improvement.
Rooms
7.0
The rooms were clean and comfortable but lacked decoration and had a bed type mix-up.
Service
6.0
The service was professional but lacked hospitality.
Location
9.0
The location is superb at Orchard, next to Takashimaya and other well-known malls.
Dining
7.0
The dining had different food choices from around the world but lacked ambiance and variety.
Facilities
8.0
The facilities were standard for a hotel of this caliber.
Kenny
United Kingdom,
July
2023
7.6/10
The hotel offers clean and comfortable rooms with a budget feel but a sense of comfort. The service is attentive despite a short wait at reception. Perfectly located in the heart of Orchard for shopping and sightseeing, making it convenient for exploring the city. Dining options are varied but can get busy during rush hours. Overall, a good value for money choice with some room for improvement.
Rooms
7.0
The rooms were clean and had a sense of comfort, though not as elegant as others. The bathroom was good-sized, fitting for a budget-style feel.
Service
8.0
The staff was most solicitous, despite a short wait at reception. Their service was attentive overall.
Location
9.0
The location is perfect in Orchard, near major shopping centers and transport hubs, making it easy to navigate the city.
Dining
7.0
The dining options are varied but can be chaotic during rush hours. Overall, good for different preferences.
Facilities
7.0
Ruth
United States,
June
2023
9.2/10
I couldn't have asked for a better stay! The hotel's location is simply perfect, right in the heart of the city, surrounded by shopping malls, bus stations, and MRT. The rooms were splendid, and the service was top-notch. However, getting to the hotel might be a challenge for those with mobility issues. The dining experience was a culinary delight, offering a variety of dishes from different cultures while the facilities were excellent.
Rooms
9.0
The room booked was fantastic, with a separate bathtub and shower, providing a luxurious experience.
Service
9.0
From the moment we arrived till we finished our meal, the staff was incredibly helpful and attentive, going above and beyond to ensure our comfort.
Location
10.0
The hotel's central location was a huge advantage, offering easy access to the MRT and shopping centers.
Dining
9.0
The dining experience was a highlight of our stay, with a wide array of delicious dishes from various cultures to enjoy.
Facilities
9.0
The hotel's facilities were top-notch, providing everything we needed for a comfortable and enjoyable stay.
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